Refund policy

RETURN AND REFUND POLICY

Last updated: 18 July 2026

This policy applies to purchases from Chloe Day trading as ClobellasCards.

Personalised and custom-made products

Personalised and custom-made cards are created specifically for you. They cannot be returned, exchanged or cancelled simply because you have changed your mind.

Please check all names, dates, ages, relationships, wording, spelling, punctuation and delivery details carefully before placing your order.

ClobellasCards is not responsible for an error that appeared in the information supplied or approved by the customer. This does not apply where the mistake was made by ClobellasCards.

Order cancellations

Cancellation requests are accepted within one hour of placing an order.

After this period, production may have started and personalised orders cannot normally be cancelled. Please email contact@clobellascards.com immediately and include your order number.

Faulty, damaged or incorrect products

The personalised-products exception does not affect your statutory consumer rights.

If your card arrives damaged, faulty, incorrect or not as described, please email contact@clobellascards.com as soon as possible. Include your order number and clear photographs showing the issue.

Depending on the circumstances, I will provide an appropriate replacement or refund. In many cases, photographs will be sufficient and you will not need to return the card.

Please do not send an item to the business address without contacting me first. If a physical return is required, I will provide instructions and cover the reasonable return cost where legally required.

Non-personalised products

If you purchase a product that is not made to your specifications or clearly personalised, you normally have 14 days after receiving it to tell me that you wish to cancel.

You then have a further 14 days to return the product. You are responsible for the direct return cost of a non-personalised product when cancelling because you have changed your mind.

The product may be inspected as it would be in a shop. A deduction may be made if unnecessary handling has reduced its value.

The original standard delivery charge will be refunded where required. Any additional amount paid for an enhanced delivery service is not normally refundable.

Refunds

Approved refunds are issued to the original payment method. They are normally processed within 14 days of receiving the returned product or acceptable evidence that it has been sent, where a return is required.

Your bank or payment provider may take additional time to display the refund.

Contact

Email: contact@clobellascards.com

Business address:

Chloe Day trading as ClobellasCards
4th Floor, Silverstream House
45 Fitzroy Street
Fitzrovia
London
W1T 6EB
United Kingdom