Shipping policy

A circular logo with a pale pink background, large black 'CC' initials, a small pink heart, and the text 'CLOBELLESCARDS' along the bottom.

SHIPPING POLICY

Last updated: 18 July 2026

This policy applies to orders from Chloe Day trading as ClobellasCards.

Dispatch

Most orders placed before 4pm are dispatched on the same working day where possible.

Orders requiring clarification, design approval or extensive customisation may take longer. You will receive a dispatch confirmation when your order has been sent.

UK delivery

UK orders are sent by Royal Mail 2nd Class as standard. Royal Mail currently aims to deliver 2nd Class items within three weekdays after dispatch.

Royal Mail Tracked upgrades may be available at checkout:

• Tracked 24 aims to deliver the next working day.
• Tracked 48 aims to deliver within two to three working days.

These are delivery aims and not guaranteed arrival dates. Delivery can take longer because of postal disruption, severe weather, busy periods or the destination postcode.

United States delivery

US orders are sent using Royal Mail International Tracked with Delivered Duties Paid (DDP).

This service is fully tracked to the delivery point. A tracking number will be provided after dispatch.

Royal Mail currently aims to deliver International Tracked orders to the United States within five to seven working days after dispatch.

This is a delivery aim rather than a guaranteed arrival date. Customs processing, severe weather and local postal delays can occasionally extend the delivery time.

US import charges

US orders are sent using Delivered Duties Paid. Applicable import duties, taxes and customs-handling charges are prepaid through the postage service, so the recipient should not be asked to pay additional import charges at delivery.

Any sales tax displayed at Shopify checkout is handled separately from the DDP postage service.

Other international destinations

Where delivery to another country is available, the service and price will be displayed at checkout.

Import duties, taxes or customs fees for destinations outside the United States are not necessarily prepaid unless the checkout or delivery option expressly states that the service is Delivered Duties Paid.

Direct-to-recipient delivery

A card can be sent directly to its recipient when the Personalised Inside Message add-on is purchased.

Enter the message to be printed inside the card and use the recipient’s delivery address at checkout. Please check the wording and delivery address carefully.

Delivery addresses

You are responsible for supplying a complete and accurate delivery address.

Email contact@clobellascards.com immediately if an address requires correction. Changes cannot be guaranteed after dispatch.

If an order is returned because an incorrect or incomplete address was supplied, additional postage may be required before it can be resent. This does not apply where the addressing error was made by ClobellasCards.

Delayed or missing orders

Postal delays occasionally happen. If your order has not arrived after the expected delivery period, email contact@clobellascards.com with your order number.

For tracked orders, please check the supplied tracking information first. I may ask you to confirm the delivery address and allow the carrier’s required waiting period before an order can be treated as lost.

I will investigate delayed or missing orders and provide an appropriate resolution.

Damaged or incorrect orders

If your order arrives damaged, faulty or incorrect, email contact@clobellascards.com with your order number and clear photographs.

Your statutory consumer rights are not affected.

Contact

Chloe Day trading as ClobellasCards
4th Floor, Silverstream House
45 Fitzroy Street
Fitzrovia
London
W1T 6EB
United Kingdom

Email: contact@clobellascards.com