Terms of service

TERMS OF SERVICE

Last updated: 18 July 2026

These Terms of Service apply when you visit clobellascards.com or purchase from Chloe Day trading as ClobellasCards.

By placing an order, you agree to these terms. Nothing in these terms removes or limits your statutory consumer rights.

Business information

ClobellasCards is the trading name of Chloe Day, a UK sole trader.

Business address:

4th Floor, Silverstream House
45 Fitzroy Street
Fitzrovia
London
W1T 6EB
United Kingdom

Email: contact@clobellascards.com

Website: https://clobellascards.com

Products

I take reasonable care to display product descriptions, colours, dimensions, finishes and photographs accurately.

Colours may appear slightly different depending on your screen and the materials used.

Foil can look different depending on the cardstock finish. Smooth matte card produces a flatter foil finish. Hammered card is textured, so the foil follows its natural surface and may catch the light differently. These normal material variations are not faults.

Because products are handmade, small variations may occur.

Personalisation

You are responsible for checking all personalisation details before submitting an order, including names, dates, ages, relationships, wording, spelling and punctuation.

Wording is normally printed exactly as supplied. I may make minor layout adjustments so that the wording fits the design, but I will not intentionally change its meaning.

If information is missing or unclear, I may contact you. Production and dispatch may be delayed while I wait for your response.

ClobellasCards is not responsible for errors supplied or approved by the customer. This does not apply where ClobellasCards made the error.

Custom-order requests

Custom orders may be requested through the Custom Order Request form.

I will confirm whether the request is possible, together with the price and estimated production time. Once the details have been agreed, I may provide a custom listing or secure payment link.

Production begins after payment and approval of the agreed details.

You must have permission to use any photographs, wording, artwork or other material submitted for a custom order. Material must not be unlawful, abusive or infringe another person’s rights.

Orders and acceptance

Submitting an order is an offer to purchase the selected product.

An automated acknowledgement confirms that the order has been received. I may decline or cancel an order where:

• payment has not been authorised;
• a material or product is unavailable;
• there is an obvious pricing or description error;
• the request is unlawful, abusive or infringes another person’s rights; or
• I cannot reasonably complete the order.

If I cancel an order after payment has been taken, a full refund will be issued.

Prices and payment

Prices are displayed in pounds sterling. Delivery charges are shown separately during checkout.

ClobellasCards is not currently VAT registered, so VAT is not added to orders.

Payment must be authorised before production begins. Payments are processed through Shopify and the payment provider selected at checkout.

Cancellations

Cancellation requests are accepted within one hour of placing an order.

After this period, production may have started and personalised orders cannot normally be cancelled.

Email contact@clobellascards.com immediately and include your order number.

Returns and problems

Clearly personalised or custom-made products cannot be returned or exchanged simply because you have changed your mind.

This does not affect your statutory rights. If an item arrives damaged, faulty, incorrect or not as described, email contact@clobellascards.com with your order number and photographs.

Non-personalised products remain subject to applicable statutory cancellation rights.

Further information is available in the Return and Refund Policy.

Production and delivery

Estimated production and delivery times are displayed on the website. They are estimates unless a specific guaranteed delivery service is expressly offered.

Most orders placed before 4pm are dispatched on the same working day where possible. Custom orders or orders requiring clarification may take longer.

Once dispatched, delivery is handled by Royal Mail or the delivery provider shown at checkout.

You are responsible for supplying a complete and accurate delivery address. Contact me immediately if an address requires correction. Changes cannot be guaranteed after dispatch.

Risk in the products passes to you when they are delivered to you or to a person identified by you to receive them.

Direct-to-recipient orders

Cards can be sent directly to a recipient when the Personalised Inside Message add-on is purchased.

You must enter the required inside message and provide the recipient’s address at checkout. Please check both carefully before ordering.

Cards are supplied blank inside unless the Personalised Inside Message add-on is purchased.

Intellectual property

Original card designs, photographs, branding, graphics, written content and other materials displayed on this website belong to ClobellasCards or are used with permission.

They must not be copied, reproduced, resold, modified or used commercially without prior written permission.

Purchasing a product does not transfer ownership of its design or any intellectual-property rights.

Website use

You must not:

• misuse the website;
• introduce malicious software;
• attempt to gain unauthorised access;
• interfere with the website’s operation;
• make fraudulent purchases; or
• use the website or its content unlawfully.

Third-party links may be provided for convenience. ClobellasCards is not responsible for the content or privacy practices of third-party websites.

Liability

ClobellasCards is responsible for losses that are a foreseeable result of breaching these terms or failing to use reasonable care and skill.

ClobellasCards is not responsible for losses that could not reasonably have been foreseen when the order was placed, or for business losses arising from a consumer purchase.

Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for fraud or for death or personal injury caused by negligence.

Events outside reasonable control

ClobellasCards is not responsible for delays or failures caused by events outside reasonable control, including postal disruption, severe weather, transport disruption, power or internet failure, supply shortages or emergencies.

I will take reasonable steps to reduce the effect of disruption and keep affected customers informed.

Privacy

Personal information is handled in accordance with the ClobellasCards Privacy Policy and applicable UK data-protection law.

Complaints

Please send complaints to contact@clobellascards.com. Include your order number and an explanation of the problem.

I will make reasonable efforts to resolve the matter directly. If a consumer complaint cannot be resolved, I will provide any information about alternative dispute resolution that is required by law.